LuxAid Pty Ltd – NDIS Registered Provider of Luxury Services
Commonly Asked Quesitons & Answers
Get the Answers You Need
What is the NDIS?
The NDIS (National Disability Insurance Scheme) is an Australian government initiative designed to provide support for Australians with disabilities, their families, and carers. It aims to provide funding for necessary supports and services to improve the quality of life and increase the independence of people with disabilities.
Who is eligible for the NDIS?
To be eligible for the NDIS, you must be an Australian citizen, a permanent resident, or hold a Protected Special Category Visa. You must also be under 65 years of age at the time of application and have a permanent and significant disability that affects your ability to participate in everyday activities.
How do I apply for the NDIS?
You can apply for the NDIS by contacting the National Disability Insurance Agency (NDIA) through their website, by phone, or by visiting a local NDIS office. You will need to provide personal details, proof of disability, and evidence of how the disability impacts your daily life.
What kind of support does the NDIS provide?
The NDIS provides funding for a wide range of supports and services, including personal care, transport, therapeutic supports, assistive technologies, home modifications, and social and community participation activities.
How long does the NDIS application process take?
The length of the application process can vary, but it typically takes several weeks to a few months. This includes time for submitting the application, NDIA assessment, and planning meetings to develop your support plan.
What documents do I need to apply for the NDIS?
You will need identification documents, proof of residency, and detailed medical reports or assessments from healthcare professionals that outline your disability and how it impacts your daily life.
Can I get NDIS support for my child?
Yes, the NDIS provides support for children with disabilities. For children under 7, the Early Childhood Early Intervention (ECEI) approach offers tailored supports to help them develop and achieve their full potential.
What is an NDIS plan?
An NDIS plan is a personalised document that outlines your goals and the supports and services funded by the NDIS to help you achieve those goals. The plan is developed in collaboration with you, your family, and an NDIS planner or Local Area Coordinator.
How often are NDIS plans reviewed?
NDIS plans are typically reviewed every 12 months. However, you can request an unscheduled review if your circumstances change significantly or if your needs are not being met by your current plan.
What is a Local Area Coordinator (LAC)?
LACs are individuals who work with the NDIA to assist participants in accessing the NDIS. They help participants understand the NDIS process, develop their plans, and connect with service providers and community supports.
How do I find an NDIS provider?
You can find NDIS providers through the NDIS website, the MyPlace participant portal, or by asking your LAC or Support Coordinator. Providers offer various supports and services funded by the NDIS.
Can I change my NDIS provider?
Yes, you can change providers at any time if you are not satisfied with the services. Notify your current provider and update your plan if necessary to reflect the change.
What is the difference between Core and Capacity Building supports?
Core supports help with everyday activities and needs, such as personal care, household tasks, and transport. Capacity Building supports focus on developing skills and independence, including education, employment, and social participation.
What are Assistive Technologies in NDIS?
Assistive Technologies are devices or systems that assist individuals in performing tasks they might otherwise find difficult due to their disability. Examples include wheelchairs, hearing aids, and communication devices.
Can I manage my own NDIS funding?
Yes, you can choose to self-manage your NDIS funding, which gives you greater control over how you use your funds and select your service providers. Alternatively, you can use a Plan Manager or have the NDIA manage your funds.
What is a Plan Manager?
A Plan Manager is an NDIS-funded professional who helps you manage your NDIS budget. They handle financial transactions, pay service providers on your behalf, and ensure you stay within your budget.
How do I get a Plan Manager?
During your planning meeting, you can request Plan Management. If approved, your plan will include funding for a Plan Manager who will assist you with managing your NDIS finances.
What is the role of a Support Coordinator?
Support Coordinators help participants understand their NDIS plans, connect with service providers, and build their capacity to manage their supports independently. They provide guidance on how to use your NDIS funds effectively.
How do I find a Support Coordinator?
Your LAC or the NDIS website can help you find a Support Coordinator. You can also search the NDIS provider directory for support coordination services in your area.
What are the NDIS price guides?
The NDIS price guides list the maximum prices that providers can charge for supports and services. These guides ensure pricing transparency and consistency across the NDIS.
How is NDIS funding calculated?
NDIS funding is based on your individual needs, goals, and the supports required to achieve them. The NDIA assesses your application and determines the appropriate level of funding.
What happens if my NDIS funding is insufficient?
If your funding is insufficient to meet your needs, you can request a plan review. Provide evidence of your needs and how additional funding would support your goals.
Can NDIS funding be used for housing?
Yes, NDIS funding can be used for specific housing-related supports, such as Specialist Disability Accommodation (SDA), Supported Independent Living (SIL), and home modifications to improve accessibility and safety.
What is Specialist Disability Accommodation (SDA)?
SDA refers to housing designed for people with extreme functional impairment or very high support needs. SDA properties include features that enable participants to live more independently and safely.
Who is eligible for SDA?
Participants with significant functional impairment and very high support needs may be eligible for SDA. Eligibility is determined through an assessment process.
What is Supported Independent Living (SIL)?
SIL includes support with daily tasks and personal care to help participants live as independently as possible. SIL supports can be provided in various settings, including group homes and shared living arrangements.
What are the criteria for SIL?
Eligibility for SIL is based on your level of support needs and goals for independence. An assessment is conducted to determine the appropriate level of support required.
Can I use NDIS funding for transport?
Yes, the NDIS provides funding for transport assistance if you cannot use public transport due to your disability. This funding can cover the cost of taxis, ride-sharing, or other transport services.
What types of transport can NDIS funding cover?
NDIS funding can cover various types of transport, including taxis, ride-sharing services, community transport, and modified vehicles for personal use.
What is a Service Agreement?
A Service Agreement is a contract between you and your service provider that outlines the supports to be delivered, the cost of services, and the terms and conditions of the agreement.
Do I need a Service Agreement with every provider?
It’s recommended to have a Service Agreement with each provider to ensure clarity on the supports provided and their costs. This helps avoid misunderstandings and ensures you receive the services you need.
What is the role of the NDIA?
The NDIA (National Disability Insurance Agency) is responsible for administering the NDIS. The agency manages participant plans, approves funding, and ensures the quality and safety of services provided under the scheme.
What is the difference between the NDIA and NDIS?
The NDIS is the scheme that provides support to people with disabilities, while the NDIA is the agency that administers the scheme, manages participant plans, and oversees the delivery of supports.
How do I request a review of my NDIS plan?
You can request a review by contacting the NDIA. Provide details about why you need the review, including any changes in your circumstances or needs that are not being met by your current plan.
What is a scheduled review?
A scheduled review is an annual review of your NDIS plan to assess its effectiveness and make necessary adjustments. It ensures your plan continues to meet your needs and supports your goals.
What is an unscheduled review?
An unscheduled review, also known as a change of circumstances review, can be requested at any time if your needs or circumstances change significantly. This allows your plan to be updated to reflect your current situation.
How do I prepare for a plan review?
Gather relevant information, such as progress reports from service providers, updated assessments, and a list of your goals and any changes in your needs. Be prepared to discuss how your current supports are working and what adjustments may be needed.
What happens if my circumstances change?
If your circumstances change, such as a change in your health condition or living situation, you can request an unscheduled review to update your plan. Contact the NDIA to discuss the changes and provide evidence to support your request.
Can I get therapy services under NDIS?
Yes, the NDIS funds various therapies, including occupational therapy, physiotherapy, speech therapy, and psychology, to help you achieve your goals and improve your independence.
Are respite care services covered by NDIS?
Yes, respite care can be included in your NDIS plan. Respite care provides short-term breaks for carers, giving them time to rest and recharge while ensuring the participant receives the necessary support.
What is the NDIS appeals process?
If you disagree with an NDIA decision, you can request an internal review. If you are still dissatisfied with the outcome, you can appeal to the Administrative Appeals Tribunal (AAT) for an independent review.
How do I make a complaint about the NDIS?
Complaints can be made directly to the NDIA through their website, by phone, or in person at an NDIS office. Alternatively, you can contact the NDIS Quality and Safeguards Commission for complaints related to provider services.
What is the NDIS Code of Conduct?
The NDIS Code of Conduct sets out expectations for providers and workers delivering NDIS supports. It aims to ensure quality and safety in service delivery, promoting respectful, empowering, and safe interactions with participants.
How does NDIS support mental health?
The NDIS provides funding for supports and services to help people with psychosocial disabilities achieve their goals. This includes therapies, skill development programs, and supports to improve social participation and daily living.
Can NDIS funding be used for educational support?
Yes, NDIS funding can be used for supports that enable participants to engage in education. This may include assistance with personal care, transport, and specialised equipment or tutoring related to the participant’s disability.
How do I report NDIS fraud?
Report suspected NDIS fraud to the NDIS Fraud Reporting and Scams Helpline. You can do this anonymously if you prefer. The NDIA takes fraud seriously and investigates all reports to protect the integrity of the scheme.
What is an NDIS registered provider?
An NDIS registered provider meets NDIA quality and safety standards and can deliver funded supports to NDIS participants. Registered providers are regularly audited to ensure they comply with these standards.
What are the benefits of using registered providers?
Registered providers meet high standards of quality and safety, ensuring participants receive reliable and effective supports. They are also monitored by the NDIS Quality and Safeguards Commission to maintain these standards.
Can I use non-registered providers?
Yes, you can use non-registered providers if you self-manage your plan or have a plan manager. However, you cannot use non-registered providers if your plan is NDIA-managed.
How do I get help with my NDIS application?
You can get help with your NDIS application by contacting a Local Area Coordinator (LAC), an Early Childhood Partner, or the NDIA directly. These resources can guide you through the application process and provide support as needed.
What is Early Childhood Early Intervention (ECEI)?
ECEI provides supports for children under 7 with developmental delays or disabilities. It focuses on early intervention to improve long-term outcomes, helping children develop skills and achieve their full potential.
Who is eligible for ECEI?
Children under 7 with developmental delays or disabilities may be eligible for ECEI. Eligibility is determined through an assessment process conducted by Early Childhood Partners.
What is a participant statement?
A participant statement outlines your personal goals, aspirations, and the supports you need from the NDIS. It helps the NDIA understand your individual circumstances and tailor your plan to meet your needs.
How do I update my contact details with NDIS?
Update your contact details through the MyPlace participant portal or by contacting the NDIA directly. Keeping your information up to date ensures you receive important communications about your plan and supports.
What is the NDIS participant portal?
The participant portal, MyPlace, is an online tool for managing your NDIS plan and funding. It allows you to view your plan, check your budget, make claims, and find service providers.
How do I access the participant portal?
Access the MyPlace portal through the MyGov website using your MyGov account. If you don’t have a MyGov account, you’ll need to create one and link it to the NDIS.
What is the role of a nominee in NDIS?
A nominee is someone appointed to act on your behalf in managing your NDIS plan. Nominees can make decisions, manage funding, and communicate with the NDIA on your behalf if you are unable to do so yourself.
How do I appoint a nominee?
Complete the nominee request form and submit it to the NDIA for approval. You can appoint a family member, friend, or trusted individual as your nominee.
What is a primary disability?
The primary disability is the main condition that affects your ability to function and participate in daily activities. This is the disability that has the most significant impact on your life.
Can I get NDIS funding for home modifications?
Yes, NDIS funds modifications to your home to make it more accessible and safe. This can include installing ramps, widening doorways, or modifying bathrooms to accommodate your disability.
What is a MyGov account?
MyGov is an online portal that provides access to various Australian government services, including the NDIS, Medicare, and Centrelink. It allows you to manage your information and interact with multiple services from one account.
How do I link MyGov to the NDIS?
Link your MyGov account to the NDIS by logging into MyGov and selecting “Link a Service.” Follow the prompts to link your NDIS account, which will give you access to the MyPlace participant portal.
What happens if my application is rejected?
If your NDIS application is rejected, you can request an internal review of the decision. If the internal review is unsuccessful, you can appeal to the Administrative Appeals Tribunal (AAT) for an independent review.
What is the NDIS Quality and Safeguards Commission?
The Commission oversees the quality and safety of NDIS services and supports, ensuring providers meet the required standards. It also investigates complaints and enforces the NDIS Code of Conduct.
What is a reasonable and necessary support?
Supports funded by the NDIS must be reasonable and necessary to help you achieve your goals and improve your independence. The NDIA considers factors like the benefit of the support, whether it is cost-effective, and if it relates to your disability.
How does the NDIS support employment?
The NDIS funds supports to help participants find and maintain employment, such as job coaching, workplace modifications, and skill development programs. These supports aim to increase independence and economic participation.
Can I get NDIS support if I have a temporary visa?
Generally, no. NDIS support is for Australian citizens, permanent residents, and holders of Protected Special Category Visas. Temporary visa holders are not eligible for NDIS funding.
How does the NDIS work with other government services?
The NDIS complements other government services by providing additional support without duplicating existing programs. For example, healthcare services remain the responsibility of the health system, while the NDIS funds disability-specific supports.
What are informal supports?
Informal supports are unpaid supports provided by family, friends, and the community. These supports are not funded by the NDIS but play a crucial role in the participant’s overall support network.
How does NDIS support carers?
The NDIS funds supports for participants that can also benefit carers, such as respite care, training, and counselling. These supports help carers manage their responsibilities and maintain their well-being.
Can I use NDIS funding for holidays?
NDIS funding can cover supports required for a holiday if they are necessary and related to your disability. This can include personal care assistance, transportation, and specialised equipment.
What is a plan nominee?
A plan nominee is someone appointed to manage your NDIS plan if you cannot do it yourself. Nominees can make decisions, manage funding, and communicate with the NDIA on your behalf.
How do I change my plan nominee?
Contact the NDIA to request a change of your plan nominee. Provide reasons for the change and submit any necessary forms or documentation.
What is the NDIS Act?
The NDIS Act is the legislation that established and governs the National Disability Insurance Scheme. It outlines the roles, responsibilities, and powers of the NDIA and provides the legal framework for the scheme.
What is the NDIS Participant Service Charter?
The Charter outlines the rights of NDIS participants and the service standards they can expect from the NDIA. It includes commitments to fairness, respect, privacy, and timely decision-making.
How do I give feedback to the NDIS?
Provide feedback through the NDIS website, by phone, or in person at an NDIS office. Feedback can be positive or negative and helps improve the quality of services and supports.
What is a psychosocial disability?
A psychosocial disability is a mental health condition that affects a person’s ability to participate in daily activities. Examples include schizophrenia, bipolar disorder, and severe anxiety or depression.
How does NDIS support people with psychosocial disabilities?
The NDIS funds supports like counselling, skill development, and community participation to help people with psychosocial disabilities achieve their goals and improve their quality of life.
What are reasonable adjustments?
Reasonable adjustments are changes to the environment or services to accommodate a person’s disability. This can include modifying workspaces, providing assistive technologies, or offering flexible work arrangements.
Can I get NDIS funding for assistive animals?
Yes, if the animal is necessary to help manage your disability and achieve your goals. Assistive animals include guide dogs, hearing dogs, and animals trained to perform specific tasks related to your disability.
How do I check my NDIS plan balance?
Check your plan balance through the MyPlace participant portal or by contacting the NDIA. The portal provides real-time information on your budget and spending.
What is the NDIS Price Guide?
The Price Guide details the maximum prices providers can charge for NDIS supports and services. It ensures pricing transparency and helps participants understand the cost of their supports.
What are the NDIS Practice Standards?
These standards outline the quality and safety requirements that NDIS providers must meet. They cover areas such as rights, privacy, service delivery, and continuous improvement.
How does NDIS support Indigenous Australians?
The NDIS provides culturally appropriate supports and services to meet the unique needs of Indigenous Australians. This includes working with Indigenous organisations and communities to ensure accessible and effective support.
What is the role of an advocate in NDIS?
An advocate helps you understand your rights, access services, and resolve issues with your NDIS plan. Advocates provide independent support and can assist with appeals and complaints.
How do I find an NDIS advocate?
Contact the National Disability Advocacy Program (NDAP) or search for local advocacy services. Advocates can help you navigate the NDIS and ensure your rights are protected.
Can NDIS funding be used for training and skill development?
Yes, NDIS funding can cover courses and programs to develop skills and increase independence. This includes vocational training, life skills programs, and educational courses.
What is the NDIS appeals process?
If dissatisfied with a decision, you can request an internal review or appeal to the Administrative Appeals Tribunal (AAT). The AAT provides an independent review of the NDIA’s decisions.
What is an NDIS reviewable decision?
A reviewable decision is a decision made by the NDIA that can be reviewed if you disagree with it. Examples include eligibility determinations, funding allocations, and plan approvals.
How do I appeal a reviewable decision?
Request an internal review first. If unsatisfied, appeal to the AAT. Provide evidence and reasons for your appeal to support your case.
What is a plan management type?
Plan management types include NDIA-managed, plan-managed, and self-managed. These options determine how your NDIS funds are managed and how you pay for supports.
What is self-management in NDIS?
Self-management allows you to manage your NDIS funding, choose providers, and pay for services. It offers greater control and flexibility but requires more administrative effort.
What are the benefits of self-managing my NDIS plan?
Self-management offers more choice and control over how you use your funding. You can negotiate directly with providers, potentially access a wider range of services, and tailor supports to your specific needs.
What are the risks of self-managing my NDIS plan?
Self-management requires more time and administrative effort to manage your funding and payments. You must ensure compliance with NDIS rules and manage invoices and payments yourself.
How do I transition from ECEI to NDIS?
As your child approaches 7, an ECEI partner will help transition them to the NDIS. This involves developing a plan that continues to support their development and addresses their changing needs.
What is the NDIS Pathway?
The NDIS Pathway is the process of accessing and using NDIS supports, from application to plan implementation. It includes steps like eligibility assessment, planning meetings, plan approval, and accessing services.
What is a goals-based plan?
A goals-based plan focuses on your personal goals and outlines the supports needed to achieve them. It ensures that NDIS funding is used to help you reach your specific aspirations.
How do I develop goals for my NDIS plan?
Consider your long-term aspirations and what supports you need to achieve them. Discuss these with your planner or LAC, who can help you articulate your goals and identify the necessary supports.
What is an NDIS registered plan manager?
A registered plan manager helps manage your NDIS funding, paying providers on your behalf. They ensure compliance with NDIS rules and help you stay within your budget.
How does the NDIS support community participation?
The NDIS funds supports that help you engage in social, recreational, and community activities. This includes funding for group activities, transport to community events, and programs that promote social inclusion.
Book With Us
Booking a ride with LuxAid is simple and can be done online, over the phone, through our mobile app and contact us by filling the online form. With the highest level of care and luxury, we can accommodate nearly any travel transport arrangement thanks to our extensive range of options and flexible transport services. Our NDIS services are customised to meet your individual requirements. We take pride in providing all of your transportation needs with broad NDIS services.
Experience the difference with LuxAid Pty Ltd, where your comfort and mobility needs are our top priority. Contact us today to arrange your next journey and travel in style and luxury with our accessible transport services!
